At Sunbird Stories, every order is carefully packed and shipped from our studio in Pretoria, South Africa.

1. PROCESSING TIMES

As each piece is made to order, please allow up to 5 business days for your order to be processed before dispatch.

Please note that processing time is separate from shipping time. Delivery timeframes begin once your order has been dispatched.

If your item is already in stock, your order may be dispatched sooner.

For custom or bulk orders, processing times will vary depending on the size and complexity of the order. Estimated turnaround times will be discussed with you before production begins.

Business days refer to Monday to Friday and exclude weekends and South African public holidays.

2. SHIPPING TIME FRAMES

We ship nationwide within South Africa using The Courier Guy door-to-door courier service.

Courier deliveries take place on weekdays only, so please ensure that your shipping details are accurate and complete to avoid delays.

Please note that couriers are unable to deliver to P.O. Boxes, and a physical street address is required for all deliveries.

Delivery timeframes are estimates and may vary depending on your location and any unforeseen courier delays.

Standard shipping

• Flat rate: R135 (parcels up to 5 kg)
• Estimated delivery: 2–5 business days

Express shipping

• Flat rate: R450 (parcels up to 5 kg)
• Estimated delivery: 1–3 business days

If you require express shipping, please email us at hello@sunbirdstories.co.za, and we’ll be happy to assist.

Free shipping
Enjoy free standard shipping on all South African orders over R1,500.

3. SHIPPING DELAYS

We always aim to deliver your order within the estimated timeframes. However, delays may occasionally occur due to circumstances beyond our control, including weather conditions, strikes, civil unrest, peak-season demand, or courier network disruptions.

We appreciate your patience and understanding should this happen.

4. INTERNATIONAL SHIPPING

At this stage, we only ship within South Africa.

If you would like to arrange your own international courier collection from our Pretoria studio, please get in touch and we’ll gladly assist where possible.

5. ORDER TRACKING

Once your order has been dispatched, you’ll receive an email containing your tracking information so you can follow your parcel via the courier’s website.

If you live in an outlying area where door-to-door delivery is unavailable, delivery to a courier kiosk can usually be arranged. Please contact us, and we’ll be happy to assist.

6. PACKAGING

All orders are shipped in sturdy brown cardboard boxes and carefully packaged to help ensure they arrive safely.

A care instruction card is included with every order.

If you’re sending your purchase as a gift, don’t worry—no invoice or pricing information is included inside the parcel.

7. INCORRECT SHIPPING INFORMATION

Please ensure that your shipping address, contact number, and email address are correct when placing your order.

Sunbird Stories cannot be held responsible for delays resulting from incorrect or incomplete delivery information provided at checkout.

Should a parcel be returned to us or require re-delivery due to an incorrect address, any additional courier charges may be the responsibility of the customer.

8. DAMAGED OR LOST PARCELS

If your parcel arrives damaged, please contact us within 48 hours of delivery and include photographs of both the parcel and the damaged item. We’ll work with you to resolve the issue as quickly as possible.

In the unlikely event that your parcel is lost in transit, please let us know as soon as possible. We’ll investigate the matter with the courier and keep you updated throughout the process.

9. DELIVERY RESPONSIBILITY

Once a parcel has been marked as delivered by the courier to the delivery address provided at checkout, responsibility for the parcel passes to the customer.

If delivery is accepted by a receptionist, security desk, estate office, concierge, or another person at the delivery address, the parcel will be considered successfully delivered.

If you believe your parcel has been incorrectly marked as delivered, please contact us as soon as possible. We’ll gladly assist by liaising with the courier to investigate the matter.