Privacy Policy

At Sunbird Stories, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, www.sunbirdstories.co.za, place an order, or otherwise interact with us.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. INFORMATION WE COLLECT

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

  • Your name and surname
  • Email address
  • Telephone number
  • Billing and delivery addresses

Order Information

When you place an order, we may collect information relating to your purchase, including:

  • Products ordered
  • Order history
  • Delivery details
  • Payment confirmation

Please note that payment information is processed securely by our payment service provider(s). We do not store your full payment card details.

Technical Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed and website usage information

This information helps us improve the performance and functionality of our website.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil your orders
  • Arrange delivery of your purchases
  • Communicate with you regarding your order
  • Respond to enquiries and provide customer support
  • Display customer reviews and testimonials that you choose to submit
  • Improve our website, products and services
  • Send you marketing communications where you have chosen to receive them. You may unsubscribe from these communications at any time
  • Comply with legal and regulatory obligations
  • Create and personalise products according to the information you provide
  • Prevent fraud and protect our business

3. SHARING YOUR INFORMATION

We respect your privacy and do not sell your personal information.

We may share your information only where necessary with trusted third parties, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical service providers
  • Professional advisers where required
  • Government or regulatory authorities where required by law

These service providers are only permitted to use your information for the services they provide to us and are required to keep your information secure and confidential.

4. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

While we take appropriate steps to safeguard your information, no method of transmitting information over the internet or storing electronic data is completely secure. As a result, we cannot guarantee absolute security.

5. YOUR RIGHTS UNDER POPIA

Subject to applicable law, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Object to the processing of your personal information in certain circumstances
  • Withdraw your consent where processing is based on your consent

To exercise any of these rights, please contact us using the details provided below.

6. COOKIES

Our website uses cookies and similar technologies to improve your browsing experience, analyse website traffic, and help us understand how visitors use our website.

You can choose to disable cookies through your browser settings. Please note that doing so may affect certain features and functionality of our website.

7. HOW LONG WE KEEP YOUR INFORMATION

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements.

When your personal information is no longer required, we will securely delete it or remove any information that could identify you.

8. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be published on this page with the revised effective date. Your continued use of our website after any changes have been posted constitutes your acceptance of the updated Privacy Policy.

10. CONTACT US

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Sunbird Stories

Based in Lynnwood Glen, Pretoria, South Africa

Email: hello@sunbirdstories.co.za

Phone: (+27) 72 151 1756

If you believe that we have not handled your personal information in accordance with POPIA, you also have the right to lodge a complaint with the Information Regulator (South Africa).